Conflict Resolution

Details

This course empowers learners to understand the causes of conflict in the workplace and adopt practical strategies for de-escalation and resolution. Emphasis is placed on communication skills, empathy, and mediation techniques.

What You Will Learn

• Understanding Conflict: Identify common causes of conflict and recognize early warning signs.
• Resolution Techniques: Apply proven approaches to manage and resolve disputes constructively.
• Effective Communication: Learn to express concerns and listen actively to reduce tension.

Frequently Asked Questions