Complaints Handling Awareness

Details

This course helps learners understand the importance of managing complaints professionally in care and service environments. Learn how to receive, document, and respond to complaints while maintaining compliance and improving service quality.

What You Will Learn

• Why Complaints Matter: Understand the role of feedback in improving services.
• Handling Process: Learn how to document, investigate, and respond effectively.
• Conflict Resolution: Apply best practices to resolve complaints and retain trust.

Frequently Asked Questions